Shipping policy

Shipping Policy

Thank you for shopping with Crossora Interiors LLC. This Shipping Policy outlines our order processing, fulfillment, and delivery procedures for products purchased through our online store.

Order Processing

Orders are prepared and processed before being handed over to the shipping carrier.

Processing time: 2–4 business days from the date your order is placed
Order confirmation: You will receive an order confirmation email after completing your purchase
Shipping confirmation: Once your order has been dispatched, you will receive an email containing tracking information, where available

Processing times may be extended during holidays, promotional periods, unusually high order volumes, or other circumstances beyond our reasonable control.

Estimated Shipping Time

After your order has been processed and shipped, the average estimated transit times are:

United States (US): 4–7 business days
United Kingdom (GB/UK): 7–9 business days
Canada (CA): 7–12 business days
European Union (EU) / Rest of World (ROW): 10–15 business days

Please note that these are estimated shipping times and are not guaranteed delivery dates.

In some circumstances, delivery may take an additional 2–6 business days due to external factors beyond our control, including carrier delays, customs processing, severe weather, holidays, transportation disruptions, or other unforeseen events.

Total estimated delivery time = Processing time + Shipping time.

For example, an order shipped within the United States may generally take approximately 2–4 business days for processing plus 4–7 business days for shipping.

Shipping Carriers

Orders may be shipped through reputable local or international shipping carriers depending on the delivery destination, product type, package size, and available shipping service.

The specific carrier may vary from order to order in order to provide an appropriate delivery service for your destination.

Order Tracking

Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow approximately 24–48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated after several business days, please contact us at admin@crossoraworks.com.

Shipping Costs

Shipping charges, where applicable, are displayed during checkout and may vary depending on the destination, order size, package weight, and selected shipping method.

Any free shipping offers or promotions will be clearly displayed on our website or during checkout when available.

International Shipping

We may ship orders to customers outside the United States.

International customers should be aware that delivery times may vary depending on destination, customs procedures, local postal services, and other factors outside our control.

Customers may be responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Such charges are not controlled by Crossora Interiors LLC and are not included in the product or shipping price unless specifically stated.

Customs clearance may also result in additional delivery delays.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at admin@crossoraworks.com as soon as possible.

For damaged packages, please include clear photos of the product and packaging so that we can review the issue.

For packages confirmed as lost or damaged, we will review the circumstances and provide an appropriate resolution in accordance with our applicable policies.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your address before submitting your order.

Crossora Interiors LLC is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.