Refund policy

Return & Refund Policy

At Crossora Interiors LLC, we stand behind the quality of our products. If you are not fully satisfied with your purchase, we are here to help. Please review the following return and refund guidelines carefully.

Return or Refund Request Time Frame

If you experience any issues with your order, please contact us within 30 days from the invoice date.

Requests submitted after this period may not be eligible for review.

Non-Returnable Items

The following items cannot be returned or exchanged:

Custom or personalized products made to your specific specifications
Items that have been used, damaged, altered, or modified after delivery
Products returned after the 30-day return window

How to Initiate a Return

To start a return, please follow these steps:

Contact us at admin@crossoraworks.com with your order number and reason for the return.
Our team will respond within 1–2 business days with return instructions.
Ship the item back to the address provided in our return authorization.
Include your order number inside the package for faster processing.

Please do not return any products without first contacting our customer service team and receiving return authorization.

Return Shipping

The customer is responsible for return shipping costs unless the return is due to a defect, damage, or error on our part, such as receiving the wrong item or a defective product.

In such cases, we may provide a prepaid shipping label or reimburse reasonable return shipping costs.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at admin@crossoraworks.com.

Please include:

Your order number
Clear photos of the defect, damage, or incorrect item
A brief description of the issue

After reviewing your request, we will arrange a replacement or full refund, where applicable, at no additional cost to you.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed as follows:

Refunds will be issued to the original payment method.
Refund processing time is approximately 5–10 business days after we receive and inspect the returned item.
Your bank or credit card provider may require an additional 2–5 business days to post the refund to your account.

Exchanges

We offer exchanges for items of equal value, subject to product availability.

To request an exchange, please contact us at admin@crossoraworks.com with your order number and details of the item you would like to exchange.

If the replacement item has a different price, any applicable price difference will be adjusted accordingly.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account or credit card statement again.
Contact your bank or credit card provider, as processing times may vary.
If you have completed both steps and still have not received your refund, please contact us at admin@crossoraworks.com.